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Title
Text copied to clipboard!Credit and Collections Manager
Description
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We are looking for a Credit and Collections Manager to oversee the credit granting process for our organization, including the consistent application of a credit policy, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers. This role is also responsible for managing the collections of outstanding accounts receivable balances, ensuring timely payments, and minimizing bad debt risk. The Credit and Collections Manager will work closely with the sales, finance, and customer service teams to ensure that credit and collection policies are aligned with company objectives and customer satisfaction. Key responsibilities include developing and implementing credit policies and procedures, analyzing credit data and financial statements, setting credit limits, negotiating payment terms, and resolving disputes related to billing and payments. The ideal candidate will have strong analytical skills, excellent communication abilities, and a deep understanding of credit risk management. Experience with ERP systems and collections software is highly desirable. The Credit and Collections Manager will also be responsible for preparing regular reports on accounts receivable status, aging analysis, and collection effectiveness, as well as recommending improvements to reduce days sales outstanding (DSO) and enhance cash flow. This position requires a high level of integrity, attention to detail, and the ability to make sound decisions under pressure. The successful candidate will demonstrate leadership in managing a team, coaching staff, and fostering a culture of accountability and continuous improvement. If you are a results-driven professional with a passion for credit management and collections, we encourage you to apply and join our dynamic finance team.
Responsibilities
Text copied to clipboard!- Develop and implement credit and collection policies and procedures
- Assess creditworthiness of new and existing customers
- Set and monitor customer credit limits
- Oversee collections of outstanding accounts receivable
- Negotiate payment terms and resolve billing disputes
- Prepare regular reports on accounts receivable and collection performance
- Collaborate with sales and customer service teams
- Minimize bad debt risk and improve cash flow
- Lead and train the credit and collections team
- Ensure compliance with legal and regulatory requirements
Requirements
Text copied to clipboard!- Bachelor’s degree in finance, accounting, or related field
- Proven experience in credit and collections management
- Strong analytical and decision-making skills
- Excellent communication and negotiation abilities
- Familiarity with ERP and collections software
- Attention to detail and high level of integrity
- Ability to manage and motivate a team
- Knowledge of relevant laws and regulations
- Strong organizational and time management skills
- Ability to work under pressure and meet deadlines
Potential interview questions
Text copied to clipboard!- What experience do you have in credit and collections management?
- How do you assess the creditworthiness of a new customer?
- Describe a time you resolved a difficult billing dispute.
- What strategies do you use to minimize bad debt risk?
- How do you motivate your team to achieve collection targets?
- Are you familiar with any ERP or collections software?
- How do you ensure compliance with credit and collection regulations?
- What methods do you use to improve cash flow?
- Describe your experience preparing accounts receivable reports.
- How do you handle high-pressure situations or tight deadlines?
